Started in 2006, AMA Enterprises (now rebranded as Servimer) was the brainchild of Artem Alabin, who, while born and raised in Russia, immigrated to the U.S. as a student and began his work life on the frontline of parking facilities. After advancing to management, Art began to receive mystery shop reports and realized that he needed better information besides typical reports describing good manners, clean uniform, and tidy facilities. He needed the observations of shoppers who could spot evidence of equipment tampering, ticket forgery, cash skimming, and in-car theft. He needed shoppers willing to provide a scathing evaluation without fear of MSC or client retribution. He needed shoppers who would take the initiative to report the unusual, odd, fishy, or suspicious details, even if those details could never have been anticipated for inclusion in the shop guidelines. He also realized that he wasn’t alone regarding this need and that every parking manager out there needed the same things. He took matters into his own hands, and Servimer was born.
The first Servimer shop was conducted in Washington D.C. in 2006. Servimer now conducts over 15,000 shops annually across all the states, Puerto Rico, and one Canadian province. Parking facilities are still the staple of Servimer, but shops are also being conducted in dining, hotel, and retail industries. 25% of all performed jobs are video based with in-car, body-worn, and bird-eye view covert cameras. In-car cameras are built in-house with enhanced video quality, battery life, mobility, and size. Servimer also expanded its services to Operational Audits, Training, installation of security cameras, and instructional videos for valet operations. Servimer is unique in the industry because it combines loss prevention strategies with customer service mystery shops, which provides our customers a much deeper understanding of their operations. Servimer is a member of MSPA with the main office located in Washington DC